Shipping and
delivery
Thank you for shopping with PILLOWAY! This Shipping Policy explains how and when your orders are processed, shipped, and delivered.
Last updated: July 20252. Shipping Time & Delivery
Standard Shipping: 5–7 business days
Remote areas: up to 15 business days
3. Tracking Your Order
You can track your order here:
4. Shipping Costs
Shipping fees are shown at checkout.
5. International Shipping
We ship worldwide. If your country is not listed at checkout, contact us at support@pilloway.online.
6. Customs & Import Taxes
Customers are responsible for any customs charges.
7. Delivery Issues
If your order is delayed, missing, or marked delivered but not received, contact us immediately.
8. Wrong Address Disclaimer
PILLOWAY is not responsible for incorrect addresses provided at checkout.
9. Contact
Email: support@pilloway.online
Website: pilloway.online
Questions about your order?
Our team is here to help Monday – Friday, 9am – 6pm CET.