Return & Refund Policy

Returns and refunds

How to request a return, exchange or refund.

Last updated: September 11, 2026

Our return policy

At PILLOWAY, we want you to be fully satisfied with your purchase. If you are not entirely happy with your order, you may request a return or refund under the terms outlined below.

1. Right of Withdrawal

You have 30 days after receiving your item to request a return. To exercise this right, please contact us at support@pilloway.online before the withdrawal period expires.

2. Conditions for Returns

Try your product for up to 30 nights from delivery
Normal use during the sleep trial is allowed
Original packaging is not required; pack the return securely

3. Return Process

Send an email including your order number, full name. No reason is required for a sleep-trial return. Include photos only if reporting a defect.

After approval, we will provide return instructions.

4. Refunds

Refunds are issued after the item is inspected. Processing may take 5–10 business days depending on your payment provider.

5. Exchanges

Exchanges are available only for damaged, defective, or incorrect items. Contact us at support@pilloway.online.

6. Damaged Items

Report within 3 days of delivery with photos.

7. Return Shipping Costs

Customer is responsible for return shipping unless the item is defective or incorrect.

8. 30-Night Money-Back Guarantee

Sleep on it for a full 30 nights. If you're not completely satisfied, ship it back for a full refund of the product price. No questions asked, no hoops to jump through.