Return & Refund Policy
<p><strong>Return & Refund Policy</strong></p>
<p>At PILLOWAY, we want you to be fully satisfied with your purchase. If you are not entirely happy with your order, you may request a return or refund under the terms outlined below.</p>
<p><strong>1. Right of Withdrawal</strong></p>
<p>You have 30 days after receiving your item to request a return. To exercise this right, please contact us at <a href="mailto:support@pilloway.online">support@pilloway.online</a> before the withdrawal period expires.</p>
<p><strong>2. Conditions for Returns</strong></p>
<p>Returned within 30 days of delivery<br>
Item unused and in original condition<br>
Item in original packaging</p>
<p><strong>3. Return Process</strong></p>
<p>Send an email including your order number, full name, reason for return, and photos if defective.</p>
<p>After approval, we will provide return instructions.</p>
<p><strong>4. Refunds</strong></p>
<p>Refunds are issued after the item is inspected. Processing may take 5–10 business days depending on your payment provider.</p>
<p><strong>5. Exchanges</strong></p>
<p>Exchanges are available only for damaged, defective, or incorrect items. Contact us at <a href="mailto:support@pilloway.online">support@pilloway.online</a>.</p>
<p><strong>6. Damaged Items</strong></p>
<p>Report within 3 days of delivery with photos.</p>
<p><strong>7. Return Shipping Costs</strong></p>
<p>Customer is responsible for return shipping unless the item is defective or incorrect.</p>
<p><strong>8. 30-Night Guarantee</strong></p>
<p>All PILLOWAY products come with a 30-night money-back guarantee. If you are not completely satisfied, contact us to request a return and refund, subject to the conditions above.</p>
<p><strong>9. Contact Us</strong></p>
<p>Email: <a href="mailto:support@pilloway.online">support@pilloway.online</a></p>
<p>Website: <a href="https://pilloway">https://pilloway</a></p>
<p>Last updated: July 2025</p>