Refund Policy

Refund Policy

At PILLOWAY, your satisfaction is our priority. You may request a refund under the conditions below.

1. Eligibility

Notify us within 30 days of delivery
Item unused and in original packaging
Returned via approved process

2. Refund Process

Email: support@pilloway.online with your order number and reason.

You will receive instructions within 2 business days.

3. Method of Refund

Refunds issued to original payment method or store credit.

4. Shipping Costs

Original shipping costs are non-refundable unless the item is defective.

5. Exceptions

Customized items not refundable unless defective.

6. Late Refunds

If the refund is delayed, contact your bank and then contact us at support@pilloway.online.

7. Contact Us

Email: support@pilloway.online

Website: https://pilloway

Last updated: July 2025