Your privacy matters to us

How we collect, use and share your personal information.

Last updated: July 2025

Who we are

About Pilloway

At PILLOWAY, we are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website.

1. Information We Collect

We collect personal information that you provide to us when you register on the website, place an order, subscribe to our newsletter, or contact us. This includes:

Name
Email address
Shipping address
Phone number
Payment information

2. How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Communicate with you about your order or customer service inquiries
Send marketing emails (with your consent)
Improve our services and website experience
Comply with legal obligations

3. Legal Basis for Processing

Your consent
To fulfill a contract with you
Compliance with legal obligations
Our legitimate interests, such as improving our website or preventing fraud

4. Data Sharing and Disclosure

We do not sell your personal data. However, we may share it with trusted service providers who assist us in operating our website and fulfilling your orders, such as payment processors and logistics companies.

5. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to processing or request restriction
Withdraw your consent at any time
Data portability

To exercise any of these rights, please contact us at support@pilloway.online.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.